Luncheon Speaker Series: Re-Imagining Your Client Experience Strategy

    January 21, 2020
    11:30 AM - 1:30 PM
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    City Club
    850 Euclid Avenue, 2nd Floor
    Cleveland, OH 44114
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    The term “sales” can leave some of us bristling with discomfort when imagined as pushy, arm-twisting tactics in the name of revenue generation. But what if sales were less about self-interest and recast as an act of service designed to deliver meaningful client experience (CX)? This session will reimagine what client-centric selling looks like by showcasing GrowthPlay’s Six Pillars for Client Experience that include specific CX behaviors, tools, and tactics that accelerate sales growth. Using 18 years of sales and CX effectiveness, our presenter will provide a proven sales process, behavioral best practices, and sales coaching tools. You’ll leave with a clear roadmap that will bridge the ROI between sales and CX.


    Deborah Knupp, CEO of Akina Consulting and Managing Director of Growth Play

    Deborah Knupp, chief executive officer of Akina Consulting and managing director of Growth Play, has worked globally as a coach and business executive for 30 years. She helps leaders create cultures based on the principles of accountability, integrity, and authentic relationships. Prior to joining GrowthPlay, Deborah founded Akina, a national consulting, training, and coaching firm that helps professionals rethink relationship-building. GrowthPlay acquired Akina in 2014 to become an industry leader in a reimagined approach to sales effectiveness. Before Akina, Deborah was a sales and human resources executive with Frito-Lay, Pearle Vision, among others. Deborah is a sought-after speaker in sales, relationship-building, culture, and leadership. She also regularly provides leadership and staff development on a pro bono basis to numerous non-profit organizations.

    Are you a member of another chapter? Let us know so we can help you register under the member rate. Email us at [email protected]

    For parking options, visit Gateway District Parking. Please note that the City Club garage fills up quickly!


    $40.00 Member Ticket
    $30.00 Earlybird rate before January 16

    $55.00 Non-Member Ticket
    $45.00 Earlybird rate before January 16

    $350.00 Event Sponsor Ticket (1 Admission, private lunch, logo / verbal recognition)